Terms and Conditions

Last Updated: 1 January 2025

Welcome to Kannoj. These Terms and Conditions ("Terms") govern your use of our website and mobile application ("Platform") and the purchase of jewellery, gemstones, precious metals, and related products from Kannoj.

By accessing or using our Platform, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. Company Information

Kannoj Premium Online Jewellery Store

Owned and Operated by: INDOGLOBAL DEFTECH LLP (LLPIN: AAY-6197)

Email: info@kannoj.com

Phone: +91 8386868609

Website: https://kannoj.com

Corporate Office: S AF-005-007, 1st Floor, Conscient One, Sector 109, Gurugram, Haryana – 122006, India

Registered Office: 510 PRAKASHDEEP BUILDING, TOLSTOY MARG, CONNAUGHT PLACE, NEW DELHI, Delhi – 110001, India

2. Eligibility

To use our Platform and place orders, you must be at least 18 years of age or the age of majority in your jurisdiction. By using our services, you confirm that you meet this requirement.

3. Account Registration

You may need to create an account to purchase products.

You agree to:

Provide accurate and complete information.
Keep your account details updated.
Maintain the confidentiality of your login credentials.
Accept responsibility for all activities performed through your account.

4. Products and Pricing

We offer Gold, Diamond, Silver, Bridal, Men's, Kids, Gemstone, Religious Jewellery, Coins, and Gift Items.
Product images are for illustration purposes. Actual products may slightly vary due to photography, screen resolution, handcrafted finishing, or gemstone characteristics.
Jewellery weight, gemstone size, and dimensions may have minor manufacturing variations.
Product prices are subject to change without prior notice.
Prices displayed are inclusive of applicable taxes unless otherwise mentioned.

5. Product Authenticity

Kannoj is committed to providing authentic jewellery.

Where applicable, products may include:

BIS Hallmarked Gold Jewellery
Certified Diamond Jewellery
Genuine Gemstones
Manufacturer Warranty (where applicable)
Certificate of Authenticity (if applicable)

6. Orders and Payments

Orders are subject to product availability and verification.
We reserve the right to refuse or cancel any order.
Accepted payment methods include:
Credit Cards
Debit Cards
UPI
Net Banking
Wallets
EMI (where available)
Cash on Delivery (selected products and locations only)

All payments must be made in Indian Rupees (INR).

7. Shipping and Delivery

Orders are generally processed within 1–3 business days.
Delivery timelines may vary depending on location and product availability.
Shipping charges, if applicable, will be displayed during checkout.
High-value jewellery orders may require OTP verification or ID verification during delivery.

8. Returns and Refunds

Please refer to our Return & Refund Policy for complete details.

Only eligible products may be returned or exchanged within the applicable return period.

Customized, engraved, resized, or made-to-order jewellery may not be eligible for return unless damaged or defective.

9. Warranty

Certain jewellery items may include manufacturer or brand warranties.

Warranty does not cover:

Normal wear and tear
Mishandling
Accidental damage
Improper storage
Unauthorized repairs or alterations

10. User Conduct

You agree not to:

Violate any applicable laws.
Submit false information.
Use the Platform for fraudulent purposes.
Attempt unauthorized access to our systems.
Interfere with the Platform's functionality.
Upload malicious software or harmful content.

11. Intellectual Property

All content available on Kannoj, including:

Logos
Images
Product Photographs
Graphics
Videos
Product Descriptions
Website Design
Icons
Text

is the exclusive property of Kannoj or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written permission.

12. Limitation of Liability

Kannoj shall not be liable for any indirect, incidental, consequential, or special damages arising from:

Use of the Platform
Product usage
Delivery delays
Technical interruptions
Pricing errors
Third-party services

Our maximum liability shall not exceed the value of the purchased product.

13. Indemnification

You agree to indemnify and hold harmless Kannoj, INDOGLOBAL DEFTECH LLP, its directors, employees, affiliates, and partners against any claims, damages, losses, liabilities, costs, or expenses arising from your misuse of the Platform or violation of these Terms.

14. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using Kannoj, you consent to such collection and use of your information.

15. Changes to Terms

Kannoj reserves the right to modify these Terms at any time.

Updated Terms will be published on this page along with the revised Last Updated date.

Continued use of the Platform constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by the laws of India.

Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

17. Contact Us

For any questions regarding these Terms and Conditions, please contact us:

Kannoj